Smart request

Start your technical request

Fill in the right information step by step about your installation, issue or project. This helps Mastechnics estimate what is needed faster and provide an estimate or clear next step when possible.

How can we help you?

Choose what fits best. Not sure? Choose 'I'm not sure', we will look into it for you.

Information about your heating system

Upload a photo of the nameplate

You will find it on or inside the boiler, often behind the front panel. Make sure the brand, model and serial number are legible. Upload the photo in 'Technical details' below.

More about your leak or urgent issue

In case of serious flooding or immediate danger: call us directly. This form is for non-emergency situations.
Add a photo or video

Add a photo or video of the leak or problem in 'Describe the problem' below. This helps us assess the severity.

Preferred installation timeframe

Household and water usage

Installation location

Photos of the installation location

A water softener is preferably installed as close as possible after the water meter. If possible, add photos of the water meter, the available space, the drain and the power socket.

Your fireplace or stove

Photo of the fireplace or stove

Add a photo of the fireplace or stove as it stands in the room, so we can see straight away what type of appliance it is.

Flue connection and remarks

Photo of the side view or the flue connection

A photo of the side of the appliance and of its connection to the flue (stove pipe, wall passage or chimney breast) helps us bring the right equipment.

Rooms and installation

Room 1

Room photos (optional)

Photos of the rooms or the planned outdoor unit location help with your quote.

Information about your air conditioning

Your situation

Customer and urgency

Describe the problem

Add photos

If possible, add photos of the unit, nameplate, error code or problem area.

Technical details

Add a photo of the appliance or rating plate

Don't know the brand or serial number? Upload a photo of the rating plate — we'll look it up ourselves.

Location and availability

Contact details

Summary

Estimate possible after complete information

Based on the selected service, technical details and photos, Mastechnics can estimate what is needed faster and provide an estimate or clear next step when possible.

Your data and any photos are used solely to process your request and are not shared with third parties.